The Storm Aftermath: Acting with Elite Precision

When a major storm breaches your home’s envelope, the clock starts ticking immediately. Whether it’s a collapsed roof limb, a flash flood, or wind-driven rain that has compromised your siding, the first few hours are the most critical for your property's long-term survival. At Restoration Elite, we believe that an informed homeowner is a resilient one. This guide outlines the exact "Tier 1" protocol you should follow to stabilize your sanctuary and protect your financial interests.

1. Safety First: The Immediate Perimeter Check

Before you worry about the structure, you must ensure the environment is safe for human entry.

• Electrical Hazards: If there is standing water in your basement or living areas, do not enter until the power has been shut off at the main breaker.
• Structural Stability: Look for sagging ceilings or "bulging" drywall, which indicates trapped water. These areas are prone to sudden collapse.
• Gas Leaks: If you smell gas or hear a hissing sound, exit the premises immediately and contact your utility provider.

2. Documenting the Loss: The "Elite" Evidence Trail

Before you move a single piece of debris or start cleaning, you must document the scene. This is the most important step for your insurance claim.

• Photo and Video: Take wide-angle shots of every room, followed by close-ups of specific damage points (e.g., the exact spot where a tree hit the roof or where water entered the basement).
• The "Unseen" Damage: Note any electronics that were exposed to high humidity or appliances that were partially submerged.
• The Elite Standard: At Restoration Elite, we use thermal imaging to find the water you can’t see, but your initial photos are the foundation of a successful claim.

3. Immediate Mitigation: Stopping the Bleeding

Insurance policies typically require homeowners to take "reasonable steps" to prevent further damage. This is where our 24/7 emergency dispatch comes into play.

• Tarping and Board-Up: If windows are broken or the roof is breached, the structure must be sealed immediately to prevent secondary rain damage.
• Water Extraction: Standing water must be pulled from the home within the first 24-48 hours to prevent the onset of "Tier 2" mold growth.
• Climate Stabilization: We deploy industrial air scrubbers and dehumidifiers to pull moisture out of the air, protecting your unaffected furniture and cabinetry from "secondary" humidity damage.

4. Navigating the Insurance Ecosystem

You don't have to fight the insurance company alone. As your "Single Resource," we provide the technical documentation your adjuster needs to see.

1. Direct Communication: We speak the language of adjusters, providing moisture maps and structural audits that clearly define the scope of the loss.
2. Detailed Estimates: We provide line-itemed "Xactimate" estimates that align with industry standards, ensuring there is no "grey area" in your payout.
3. Advocacy: We ensure that the "Elite" standard of repair is covered—using the right materials to return your home to a pre-loss (or better) condition, rather than just the cheapest possible patch.

5. Transitioning from Mitigation to Reconstruction

The greatest advantage of the Restoration Elite ecosystem is that we don't leave you with a gutted house. Once the water is gone and the mold is prevented, our "Repair & Improvement" team steps in.

• Seamless Integration: We ensure your new drywall, paint, and flooring match your home’s original aesthetic perfectly.
• Upgrading for Resilience: During the rebuild, we provide guidance on how to make your home more "storm-hardy," such as installing impact-resistant materials or improved drainage systems.

Peace of Mind in the Eye of the Storm

Disasters are overwhelming, but they don't have to be devastating. By following this protocol and leaning on the Restoration Elite ecosystem, you ensure that your home is restored with the highest level of integrity and care. We are here to handle the chaos so you can focus on getting your family back to normal.